Intuitive expertise

Every organization has them. Experts who:

• Know exactly what to do in the event of that one specific malfunction
• Walk in and immediately hear whether the machine is running correctly
• Know the most important checks when changeover a line

‘Just wait a moment; if I give it two firm taps right there, in that exact spot, the machine will start running again.’

2 taps

I watched in disbelief as the experienced operator, completely at ease, gave two firm taps to a pipe that was part of a multi-million dollar installation at a large international company.

We regularly see these types of examples in practice, at both large and small companies. In addition to standard instructions, it is often that well-known intuitive expertise with which installations in the process and manufacturing industries are operated.

Consider situations where an experienced operator has been responsible for the same installation for more than 20 years.

They only need to hear a slight click or see a drop of condensation under a pipe to know exactly what to do.

Can you capture and transfer this intuitive expertise?

It is impossible for new colleagues to get to know an installation so well in a short period of time. Does every operator then have to spend 20 years at a machine first?!

Naturally, every operator needs to put in the hours to get to know and operate an installation properly, but with ELICIT Online, we can help companies capture and transfer this intuitive expertise. This valuable knowledge becomes part of the training and is offered in the form of performance support at the line.

Practical examples

Read here how we have helped other companies with this.

“Our intuition and all technological, fault, and quality knowledge are now bundled and easily accessible to everyone.”

What we do

ELICIT Online extracts knowledge from heads and secures it within your organization. We know exactly what to ask an expert to reach the essence of his or her experiential knowledge. We always succeed within three to five interviews, regardless of the complexity of the process or product.

Our only condition for success? That you have an expert with this knowledge in-house.