When Jan retires, 30 years of experience in process control and troubleshooting disappears


ELICIT ensures that does not happen

By capturing tacit knowledge from your expert and making it available 24/7 to everyone on the shop floor.
How it works

Do you recognize these problems in your factory?

Your expert resolves one malfunction
after another

What others cannot find in 2 hours,
your expert solves in 10 minutes.

Your expert is called at
2:00 AM
The new team leader of shift B calls
because the entire production is at risk of coming to a standstill.
Your expert with 32 years of experience is retiring
The most valuable knowledge is in their head.
How are you going to capture and transfer this?

Why experience
makes the difference

Tools for work instructions digitize explicit knowledge: knowledge that you capture easily and is usable at fixed moments.

Tacit knowledge is more difficult to capture. Knowledge about problem-solving, important cause-and-effect relationships, and unique decision logic that experts acquire through years of experience. For experts, this is difficult to explain or write down because they act largely intuitively. ELICIT captures exactly that knowledge.

Explicit knowledge

Knowledge that is easy to capture

Work instructions
Machine settings
Fault charts
Technical specifications
Procedures

Tacit
knowledge

Knowledge that is difficult to capture

Intuitive expertise
Recognizing deviations
Influence of settings
When to make adjustments
Diagnosis during malfunctions





How do you capture 30 years
of experience?

We have been working for 15 years on modeling the tacit knowledge of experts. We do this for dozens of companies, processes and roles.

Every expert is exceptionally good at one thing: recognizing whether something is going right or wrong, and knowing what needs to happen next. That combination, signal and action, forms a cause-and-effect structure. This structure proved each time to be reducible to a knowledge model with the most essential parameters.

The result of this research is an interview method to extract expert knowledge in a structured way through 5 interviews and convert it into a digital knowledge model.

Discover the ELICIT method

Transferring tacit knowledge

An ELICIT knowledge model can be used immediately as support on the shop floor or for faster onboarding of new colleagues in complex workplaces. Knowledge models can be made for every process, machine and rol within the factory.
View our models

Discover why customers trust ELICIT to safeguard their expert knowledge

Discover all customer stories


”We notice in every aspect that things are improving thanks to ELICIT. There’s much less downtime.”
Project Manager, Van Merksteijn
”ELICIT clearly improves process control.”
Production Manager, FrieslandCampina Borculo
“Previously, knowledge was scattered across various training manuals, instructions, and experienced colleagues. With ELICIT, you simply have everything at hand on a tablet, organized in a logical model.”
Retired Casting Specialist, KME
”Thanks to ELICIT, we reach solutions faster and see fewer quality deviations.”
Team Leader, JDE
“It is wonderful that we can retain that unique knowledge and supplement it over the next two years—as long as Willem is still here.”
Manager CI, Total Packaging
”With ELICIT, we have a proven method for knowledge preservation.”
Technology Manager, Burg Azijn
“Our intuition know-how, along with all our technological fault and quality knowledge, is now bundled in ELICIT and easily accessible to everyone.”
Operator & Instructor, TenCate
”With ELICIT, we are moving from resolving malfunctions to preventing malfunctions and deviations.”
Production Manager, CONO
“The fact that ELICIT can be viewed so quickly and easily next to the line is a very big advantage.”
Operations Manager, Mondi Heerlen
”It saves a lot of time if colleagues no longer waste valuable time looking for a colleague who can help them, but simply consult ELICIT instead.”
Team Leader, Schotte Kunststoffen


Nienke Buning
Sales & Marketing
Milou Kolkman
Knowledge Analyst &
Account Manager Food
Leon Tebroke
Knowledge Analyst
Wouter Schotborgh
Founder

Driven by knowledge, built for results

The ELICIT team consists of knowledge analysts, each with their own specialization tailored to the various branches within the process and manufacturing industry. They know exactly which questions to ask an expert to reach the essence of their tacit knowledge. This always succeeds,  regardless of the complexity of the process or product. Our only condition for success? That you have an expert with this knowledge in-house.
Meet our people
Calculate your savings

What does knowledge preservation yield for your organization?

In 2 minutes, you will know specifically how much time, money, and frustration ELICIT can save you. Based on your situation and numbers.
Start ROI calculator
Prefer personal contact

Schedule a non-binding introduction

30-minute video call or on-site visit. We listen to your situation and show how other factories have approached it.
Schedule introduction