Reducing the workload of process technologists

Production disruptions often lead to a phone call to the process technologist or team leader. And not just during the day, but also outside office hours and on weekends.

Operators are often still too dependent on the knowledge of the process technologist or team leader, which can cause production to come to a standstill or result in a product being rejected.

In addition, there is a risk that the team leader or technologist will be overloaded by the volume of calls during and outside office hours to resolve ad hoc malfunctions. There is a better way…

Ideal situation

In the ideal situation, the team leader or technologist is only occasionally called by the operator, because 9 times out of 10, the operator can resolve the malfunction or deviation themselves.

The time that the team leader or technologist saves as a result can now be used to implement structural improvements.

The result?

Satisfied team leaders, technologists, operators, and better business results!

Curious about a practical example? Read the interview with FrieslandCampina Beilen.