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Blogs
Help, the expert is on vacation!
During every holiday period, it is a challenge to ensure all activities and processes run as smoothly as possible. A significant number of colleagues are often absent, including the experts who serve as a resource for the rest of the team throughout the year.
Read more : Help, the expert is on vacation!
Blogs
Significant reduction in support requests
Among our clients, we observe the following 3 key results after experiential knowledge is captured and made available using ELICIT Online.
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Blogs
Packaging machines: how to resolve malfunctions quickly and effectively?
The packaging line is the final crucial step in the production process. Here, value is added by carefully packaging products. When this line runs smoothly, everything appears to proceed flawlessly.
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Blogs
Common issues for machine builders
In practice, during the final phase of construction and commissioning of an installation, factory, or system, Commissioning and Start-up teams often encounter various circumstances for which they must find a solution.
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Blogs
Securing expert experiential knowledge
We observe three key results among our clients after experiential knowledge has been recorded and made available: 1. Fewer support requests 2. New employees trained and deployable faster. 3. Better performance and reduction of failure costs
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Blogs
Reducing the workload of process technologists
Production disruptions often lead to a phone call to the process technologist or team leader. And not just during the day, but also outside office hours and on weekends.
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Blogs
6 tips for writing effective instructions
What constitutes effective instructions? Those that are actually used... That sounds simple, but it can be quite challenging. Often, we attempt to transfer too much knowledge, making it unnecessarily complex. Here is how to do it: we provide six tips for quickly writing instructions that are immediately applicable, for example, to resolve an installation malfunction, a product quality deviation, or a problem with the control software.
Read more : 6 tips for writing effective instructions
Blogs
The Silver Tsunami: Opportunity or Threat?
As the Dutch population ages, with nearly 20% now over the age of 65, we are faced with both a challenge and an opportunity: retaining crucial knowledge within departments and teams. The increasing 'demographic aging' emphasizes the need to cherish and transfer the wealth of experience and expertise possessed by our senior colleagues.
Read more : The Silver Tsunami: Opportunity or Threat?
White paper
Capturing 30 years of experiential knowledge in just 4 interviews
Capturing 30 years of experiential knowledge in just 4 interviews The use of the ELICIT method enables us to follow a predictable knowledge retention process with a predictable end result: on average, 110 questions are required to capture the essence of 20 to 30 years of experiential knowledge. That ‘essence’ consists of an average of […]
Read more : Capturing 30 years of experiential knowledge in just 4 interviews
White paper
From operator to expert in four steps
From operator to expert in four steps Modern production systems are becoming increasingly automated. This means that an operator has less influence on the production process once it is running smoothly. However, if something goes wrong, the operator must be able to intervene quickly. It is therefore essential that knowledge about the production process is […]
Read more : From operator to expert in four steps
White paper
After capturing the experiential knowledge of more than 200 experts, this is what I discovered
After capturing the experiential knowledge of more than 200 experts, this is what I discovered Over the past decade, I have systematically analyzed and captured the tacit know-how of more than 200 experts in their fields, ranging from the design of wafer steppers and hospitals and the machining of precision parts to the operation and […]
Read more : After capturing the experiential knowledge of more than 200 experts, this is what I discovered
Blogs
Three key tasks for an operator
Every operator has them, the three key tasks below: Process monitoring Action in case of deviations Knowing the most important cause-effect relationships of the production process We will explain these further below.
Read more : Three key tasks for an operator