Significant reduction in support requests

Among our clients, we observe the following 3 key results after experiential knowledge is captured and made available using ELICIT Online.

1. Fewer support requests; employees can now resolve most issues independently.

2. New employees are trained faster and ready for deployment.

3. Better performance and reduction in failure costs through improved process and product control.

We have listed a few concrete practical examples below:

Resolving Technical Disruptions

Imagine an operator standing in front of a machine that stops unexpectedly. Normally, this might mean an immediate call to the Technical Department or a process technologist. However, with ELICIT Online, the (new) operator has direct access to the initial checks they must perform and which adjustments they are authorized to make independently. It also indicates when they should escalate to the Team Leader or Technical Department. Based on the captured experiential knowledge, the operator can now independently perform an initial diagnosis and carry out a simple repair or restart themselves, without delaying production longer than necessary and without immediately calling the Team Leader or Technical Department.

Quality Control and Adjustments

In the event of quality deviations on a production line, an operator might previously have needed assistance to make the correct adjustments to the machine settings. Now, with just two clicks, the operator can check which control steps they must perform first and which adjustments they can and may subsequently carry out themselves. This enables the operator to make adjustments for process and quality deviations based on captured experiential knowledge, leading to less waste and higher quality.

Adjusting Raw Material Mix

When a consistency problem with a product is identified, the cause could be a variation in the raw material mix. Previously, this would require significant trial-and-error and consultation with experts. With ELICIT Online, operators can now check for themselves whether the problem is caused by the raw material mix. The operator then implements the adjustment, tests the result, and restores the desired product consistency without external assistance.

By capturing valuable experiential knowledge and making it accessible, you empower employees to proactively address and correct quality deviations, leading to higher product quality and less dependence on individual experts.

Curious if we can help your company as well, or would you like to know more about how we do this? Check out one of our white papers, customer experiences, or request a demo immediately and we will be happy to show you!