The Importance of Performance Support for Manufacturing Companies
What is Performance Support?
Performance support is a method of supporting employees to work faster and more efficiently. It consists of software with a clear and easily accessible structure for the right information. Performance support can assist with knowledge transfer to ensure a smoother learning process. This is particularly useful regarding specific knowledge for operating systems (machines or installations) that can be complex and difficult to explain.
Benefits of Performance Support:
1. Increased Productivity:
Performance support significantly increases employee productivity. By providing answers to their questions at the exact moment they need them, they can solve or even prevent problems more quickly, thereby achieving greater output.
2. Faster Training:
Instead of employees requiring extensive training to understand all the intricacies of a (new) system, the volume of information and complexity is reduced to the essence of a process, machine, or issue. This includes quick, concise instructions on what to do in the event of deviations or malfunctions. Consequently, the deployability of the operator can be both accelerated and expanded.
3. Improved Production Quality:
Information provision is enhanced, partly through the availability of “best practices” from experts and colleagues. This prevents “rejections” and improves quality.
4. More Time for Process Improvements:
Personnel spend less time “extinguishing fires,” resulting in more time available for improvement plans and actions for operators, technologists, and technicians alike.
5. Increased Knowledge Availability:
Employees absorb (complex) knowledge more effectively and have constant access to it via the software. This enhances the expertise within your organization.
Practical Example
Performance support is therefore designed to support employees at their workplace, ensuring they have immediate access to the correct information when they need it. It assists them in solving problems, acquiring new knowledge, and improving their performance.
Read here how ELICIT Online is utilized as performance support at FrieslandCampina.
