Packaging machines: how to resolve malfunctions quickly and effectively?

The packaging line is the final crucial step in the production process. Here, value is added by carefully packaging products. When this line runs smoothly, everything appears to proceed flawlessly.

A modern packaging line in a factory is an interplay of automated processes and complex systems. However, problems can also arise within these systems:

  • An attractively printed box that is pulled askew by the conveyor chain.
  • A vision system that rejects a product.
  • Or a malfunction that occurs at an inconvenient time, such as Saturday night at 3:15 AM?

Therefore, the knowledge and actions of the operators remain crucial; after all, how do you resolve the malfunction quickly and effectively?

  • What can and may an operator specifically do during a malfunction on Saturday night at 3:15 AM?
  • What are the initial checkpoints and which settings is the operator permitted to adjust?
  • And when should the operator escalate the issue?
  • And how do you ensure that everyone in second-line support also possesses the correct knowledge to resolve the problem quickly?
  • What is the standard diagnostic process?

Solution: Standardize the way you handle disruptions

With ELICIT Online, the knowledge of your packaging line experts can be captured within 5 interviews and subsequently made available at the line as performance support. Within 2 clicks and 10 seconds, you have the solution to a problem. You will know what you can and must resolve yourself, and when you need to escalate.

This provides you with a standardized method for handling disruptions. It makes operators less dependent on experts and increases their problem-solving capacity and job satisfaction. In this way, you achieve the best results together: the correct volumes and quality during the final important step in the production process, packaging.

Curious if we can help your company as well, or would you like to know more about how we do this? Check one of our white papers, customer experiences, or request a demo immediately and we will be happy to show you!