The challenges of process control

Factory processes run on experience. The best operators hear deviations, see trend shifts, and know when to intervene. When they are unavailable, variation between shifts occurs, the team leader or technical service is called more frequently, and downtime and quality loss increase.

But what if every operator performed at that expert level? ELICIT’s knowledge model for process control makes this possible.

Operators immediately see if the process is running correctly

because they know what to look for.

Operators recognize deviations sooner

and can now resolve them independently.

The team leader or technical service is only called in when truly necessary

so they don’t have to keep putting out the same fires.

New operators become productive faster

without constantly relying on experienced colleagues.

Our model ensures that:

The knowledge of your best process control expert is digitally available to everyone on the shop floor.

The model shows which parameters are crucial, how settings and results influence each other, and which steps to take in any given situation. This way, every operator manages the process at the level of your best employee.

The functionalities that
make the difference


The process control knowledge model supports operators with four crucial functionalities

“What was previously intuitive has now been given a logical structure. Complex relationships within the process are suddenly understandable. It provided insight into which aspects were obvious to experienced operators but unclear to others.”

— Viljo Pos, Production Manager Burg Group

Recognizing signals

A dashboard shows which parameters are important and at which values the process deviates from expected results. Clear and visual, so an operator can see at a glance where action is required.

Identifying the cause

The system shows which setting influences which result and vice versa. This allows you to look directly at the correct parameter to resolve a deviation or optimize a process.

Solving problems

In the event of malfunctions and deviations, the system provides a direct diagnosis: these causes are most likely, and these are the steps to take. No guesswork, but the approach of your most experienced people.

Escalating at the right time

The system clearly indicates when you should escalate to a team leader or technical service.

What are the benefits?

You will notice this on the floor, starting from the very first weeks.

Less downtime

You resolve malfunctions faster or prevent them altogether. As a result, processes run more consistently, orders stay on schedule, and deadlines are met.

Knowledge is retained

Crucial process knowledge remains available, even when experienced operators leave. Your company continues to grow without being dependent on a handful of people.

New operators get up to speed faster

New operators can act independently sooner, without constantly relying on experienced colleagues.

Fewer support requests to team leaders and technical service

Operators find answers directly in the system. Team leaders and technical service have more time for complex issues.

Unified way of working

Everyone works according to the same method. No more variation between shifts, teams, or locations, leading to consistent quality and reliable lead times.

This is how we capture the knowledge
of your expert

We make the experiential knowledge of your best people digitally accessible so that every employee can make the right decision at any time. We do this with knowledge models that are precisely tailored to the user’s role and the process for which the knowledge is being captured. And with a standardized, scalable, and predictable approach that has been working for more than 15 years.
Discover our approach here

1

Scoping

For which process and which role do you want to capture knowledge?

2

Interviews

5 interviews with the experts.

3

Processing

Processing the interviews into our digital knowledge system.

4

Delivery and immediate usability

For everyone on the shop floor. Average lead time: 3 months.
Is the model user-friendly?

Yes, in just two clicks, the user reaches the necessary information or solution. Each model is tailored to the user’s role and the process for which the knowledge is captured. Additionally, ELICIT provides easy access to other systems and software you already have in-house.

Can every operator use it, even the less experienced ones?

Yes, the knowledge model shows you exactly where to look and what steps to take, even with little experience. This allows new operators to gain insight into complex processes faster. Less experienced operators can now also resolve malfunctions independently. And experienced operators supplement the model with new knowledge and solutions.

Does this model remain relevant if our process changes?

Yes, the knowledge model is a learning system. If a setting changes or operators discover a new solution, you can easily adjust it in the model yourself. Furthermore, through the suggestion function, operators actively contribute: they propose improvements that can be easily added to the model after review. In this way, the model grows with your process and becomes increasingly valuable.

We already have work instructions, why ELICIT?

Work instructions and training are not enough to transfer accumulated knowledge about your process. Crucial knowledge resides in the minds of people who have known for years how a machine works optimally, how to recognize deviations, and what to do when things go wrong. ELICIT captures that knowledge before it disappears. This provides you with a standard for process control and troubleshooting based on the knowledge of your best people.

Read more about the different knowledge management tools in the article below.

Discover the differences