Meaningful learning through performance support: these are the five moments of need

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Het is écht niet meer van deze tijd, en toch gebeurt het nog vaak: een groep technische mensen met een praktische inslag wordt in twee lange dagen, zittend bijgepraat over de complexe installaties waar zij verantwoordelijk voor gaan worden, oftewel performance support. Je hebt vast ook weleens zo’n cursus bijgewoond, waar je volle goede moed aan begint, zo tegen een uur of tien verlangt naar een nieuwe kop koffie en na de lunch de klok vooruit kijkt omdat je murw gepraat bent. Wat er gezegd wordt sla je sowieso allang niet meer op…

 

Five moments of need

Under what conditions is classical training most effective? When is workplace learning a good idea? According to Bob Mosher and Conrad Gottfredson (two American experts on corporate training courses) there are five moments when people are actually eager to learn something. These are the five moments of need :

1. New knowledge – When you learn something for the first time
2. More depth – When you want to know more about a topic
3. Apply – When you want to apply the acquired knowledge in practice
4. Solve – When problems arise while applying knowledge or things unexpectedly work out differently
5. Change – When you have to learn how to do something differently and therefore have to abandon existing routines

 

Performance support

According to Mosher and Gottfredson approximately half of what currently still is being taught in courses and training programmes should actually be incorporated in systems for performance support. Performance support means as much as: making sure that employees in their moment of learning need can find the information which they need at that moment in two clicks. And this is exactly what we do with ELICIT Online. With our solution you can secure your experts’ business-critical knowledge and experience in order to subsequently make this available to your employees. This way they can find the information they need at that specific moment in two clicks, whenever and wherever they want.

Would you like to know more, or would you simply like to see how this plays out in practice? Contact us now, we will be happy to tell you all about it. contact us, we will be happy to tell you more.