{"id":11540,"date":"2024-05-24T12:01:11","date_gmt":"2024-05-24T10:01:11","guid":{"rendered":"https:\/\/elicitonline.com\/securing-expert-experiential-knowledge\/"},"modified":"2026-09-09T13:27:31","modified_gmt":"2026-09-09T11:27:31","slug":"securing-expert-experiential-knowledge","status":"publish","type":"post","link":"https:\/\/elicitonline.com\/en\/securing-expert-experiential-knowledge\/","title":{"rendered":"Securing expert experiential knowledge"},"content":{"rendered":"\n
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Securing expert experiential knowledge<\/h1>\n<\/div>\n\n\n\n\n <\/path>\n<\/svg><\/span>\n<\/div>\n<\/div>\n\n
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We observe three key results among our clients after experiential knowledge has been recorded and made available:<\/p>\n\n\n\n

1. Fewer support requests2. New employees trained and deployable faster.3. Better performance and reduction of failure costs<\/p>\n\n\n\n

1 \u2013 Fewer support requests<\/h3>\n\n\n\n

Employees are now able to resolve most problems independently.<\/p>\n\n\n\n

2 \u2013 Faster training and deployment<\/h3>\n\n\n\n

New employees are trained and deployable more quickly.<\/p>\n\n\n\n

3 \u2013 Better performance<\/h3>\n\n\n\n

Improved process and product control results in better performance and a reduction in failure costs.<\/p>\n\n\n\n

Below are a few concrete practical examples:<\/p>\n\n\n\n

Resolving Technical Disruptions<\/strong><\/h4>\n\n\n\n

Imagine an operator standing before a machine that stops unexpectedly. Normally, this might mean an immediate call to the technical department or a process technologist. With ELICIT Online, however, the (new) operator has direct access to the initial checks they must perform and which adjustments they are authorized to make independently. It also indicates when they must escalate to the Team Leader or Technical Department. Based on the recorded experiential knowledge, the operator can now independently perform an initial diagnosis and carry out a simple repair or restart themselves, without delaying production longer than necessary and without immediately calling the Team Leader or Technical Department. <\/p>\n\n\n\n

Quality Control and Adjustments<\/strong><\/h4>\n\n\n\n

In the event of quality deviations on a production line, an operator might previously have needed assistance to make the correct adjustments to the machine settings. Now, with two clicks, the operator can check which control steps they must perform first and which adjustments they can and may subsequently carry out themselves. This enables the operator to make adjustments for process and quality deviations based on the recorded experiential knowledge, leading to less waste and higher quality. <\/p>\n\n\n\n

Adjusting Raw Material Mix<\/strong><\/h4>\n\n\n\n

When a consistency problem with a product is identified, the cause could be a variation in the raw material mix. Previously, this would require significant trial-and-error and consultation with experts. With ELICIT Online, operators can now check for themselves whether the problem is caused by the raw material mix. The operator then performs the adjustment themselves, tests the result, and restores the desired product consistency without external assistance. <\/p>\n\n\n\n

By recording and making valuable experiential knowledge accessible, you empower employees to proactively address and correct quality deviations, leading to higher product quality and less dependence on individual experts.<\/p>\n\n\n\n

Curious if we can help your company as well, or do you want to know how we do this? Please contact<\/a> us for a non-binding consultation or request a demo<\/a> immediately. <\/p>\n<\/div>\n<\/div>\n\n\n\n\n <\/path>\n<\/svg><\/span>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

We observe three key results among our clients after experiential knowledge has been recorded and made available:<\/p>\n

1. Fewer support requests
\n2. New employees trained and deployable faster.
\n3. Better performance and reduction of failure costs<\/p>\n","protected":false},"author":1,"featured_media":11541,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[84],"tags":[],"class_list":["post-11540","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogs"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"acf":[],"_links":{"self":[{"href":"https:\/\/elicitonline.com\/en\/wp-json\/wp\/v2\/posts\/11540","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elicitonline.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/elicitonline.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/elicitonline.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elicitonline.com\/en\/wp-json\/wp\/v2\/comments?post=11540"}],"version-history":[{"count":2,"href":"https:\/\/elicitonline.com\/en\/wp-json\/wp\/v2\/posts\/11540\/revisions"}],"predecessor-version":[{"id":11543,"href":"https:\/\/elicitonline.com\/en\/wp-json\/wp\/v2\/posts\/11540\/revisions\/11543"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/elicitonline.com\/en\/wp-json\/wp\/v2\/media\/11541"}],"wp:attachment":[{"href":"https:\/\/elicitonline.com\/en\/wp-json\/wp\/v2\/media?parent=11540"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/elicitonline.com\/en\/wp-json\/wp\/v2\/categories?post=11540"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/elicitonline.com\/en\/wp-json\/wp\/v2\/tags?post=11540"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}