{"id":11488,"date":"2024-05-29T15:27:49","date_gmt":"2024-05-29T13:27:49","guid":{"rendered":"https:\/\/elicitonline.com\/help-the-expert-is-on-vacation\/"},"modified":"2026-09-09T13:25:49","modified_gmt":"2026-09-09T11:25:49","slug":"help-the-expert-is-on-vacation","status":"publish","type":"post","link":"https:\/\/elicitonline.com\/en\/help-the-expert-is-on-vacation\/","title":{"rendered":"Help, the expert is on vacation!"},"content":{"rendered":"\n
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Help, the expert is on vacation!<\/h1>\n<\/div>\n\n\n\n\n <\/path>\n<\/svg><\/span>\n<\/div>\n<\/div>\n\n
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During every holiday period, it is a challenge to ensure all activities and processes run as smoothly as possible. A significant number of colleagues are often absent, including the experts who serve as a resource for the rest of the team throughout the year. <\/p>\n\n\n\n

What we observe in practice is that it often becomes painfully clear during these holiday periods just how dependent you actually are on the experts within your company. When he or she is away for a week or longer, you are left to your own devices and cannot call for assistance. <\/p>\n\n\n\n

How can you best navigate this holiday period?<\/h4>\n\n\n\n

Dependency on expert knowledge<\/p>\n\n\n\n

As a result, certain matters may remain unresolved for unnecessarily long periods, a customer may have to wait longer than you would like, or production may suffer unnecessary delays. Therefore, extract the knowledge from the minds of your experts and make it accessible to everyone. <\/p>\n\n\n\n

It may be too late to address this for the current holiday period, but you can certainly use this time to identify the moments and areas where you lack access to the knowledge of the experts within your company.<\/p>\n\n\n\n

What went wrong?<\/h4>\n\n\n\n

View this holiday period as a baseline measurement and keep track of where difficulties arose and what was required to resolve them.<\/p>\n\n\n\n