{"id":10781,"date":"2026-08-20T15:55:48","date_gmt":"2026-08-20T13:55:48","guid":{"rendered":"https:\/\/elicitonline.com\/home-2\/"},"modified":"2026-09-10T14:35:20","modified_gmt":"2026-09-10T12:35:20","slug":"home-2","status":"publish","type":"page","link":"https:\/\/elicitonline.com\/en\/","title":{"rendered":"Home"},"content":{"rendered":"\n
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When Jan retires, 30 years of experience in process control and troubleshooting disappears<\/h1>\n\n\n\n


ELICIT ensures that does not happen<\/strong><\/mark><\/h2>\n\n\n\n
By capturing tacit knowledge from your expert and making it available 24\/7 to everyone on the shop floor.<\/div>\n\n\n\n
\nHow it works<\/a>\n<\/div>\n\n\n\n
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Do you recognize these problems in your factory?<\/h2>\n\n\n\n
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\n<\/path>\n<\/svg><\/span><\/div>\n\n\n\n
Your expert resolves one malfunction
after another<\/div>\n\n\n\n

What others cannot find in 2 hours,
your expert solves in 10 minutes.<\/p>\n<\/div>\n\n\n\n

\n
\n<\/path>\n<\/svg><\/span><\/div>\n\n\n\n
Your expert is called at
2:00 AM<\/div>\n\n\n\n
The new team leader of shift B calls
because the entire production is at risk of coming to a standstill.<\/div>\n<\/div>\n\n\n\n
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\n<\/path>\n<\/svg><\/span><\/div>\n\n\n\n
Your expert with 32 years of experience is retiring<\/div>\n\n\n\n
The most valuable knowledge is in their head.
How are you going to capture and transfer this?<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Why experience
makes the difference<\/h2>\n\n\n\n

Tools for work instructions digitize explicit knowledge<\/mark><\/strong>: knowledge that you capture easily and is usable at fixed moments.<\/p>\n\n\n\n

Tacit knowledge<\/mark><\/strong> is more difficult to capture. Knowledge about problem-solving, important cause-and-effect relationships, and unique decision logic that experts acquire through years of experience. For experts, this is difficult to explain or write down because they act largely intuitively. ELICIT captures exactly that knowledge.<\/p>\n<\/div>\n\n\n\n

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Explicit knowledge<\/mark><\/strong><\/mark><\/strong><\/h2>\n\n\n\n

Knowledge that is easy to capture<\/p>\n\n\n\n

\n
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\n\n<\/rect>\n<\/mask>\n\n<\/path>\n<\/g>\n<\/svg><\/span>Work instructions<\/span><\/div>\n\n\n\n
\n\n<\/rect>\n<\/mask>\n\n<\/path>\n<\/g>\n<\/svg><\/span>Machine settings<\/span><\/div>\n\n\n\n
\n\n<\/rect>\n<\/mask>\n\n<\/path>\n<\/g>\n<\/svg><\/span>Fault charts<\/span><\/div>\n\n\n\n
\n\n<\/rect>\n<\/mask>\n\n<\/path>\n<\/g>\n<\/svg><\/span>Technical specifications<\/span><\/div>\n\n\n\n
\n\n<\/rect>\n<\/mask>\n\n<\/path>\n<\/g>\n<\/svg><\/span>Procedures<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Tacit<\/mark><\/strong>
knowledge<\/mark><\/strong><\/h2>\n\n\n\n

Knowledge that is difficult to capture<\/p>\n\n\n\n

\n
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\n\n<\/rect>\n<\/mask>\n\n<\/path>\n<\/g>\n<\/svg><\/span>Intuitive expertise<\/span><\/div>\n\n\n\n
\n\n<\/rect>\n<\/mask>\n\n<\/path>\n<\/g>\n<\/svg><\/span>Recognizing deviations<\/span><\/div>\n\n\n\n
\n\n<\/rect>\n<\/mask>\n\n<\/path>\n<\/g>\n<\/svg><\/span>Influence of settings<\/span><\/div>\n\n\n\n
\n\n<\/rect>\n<\/mask>\n\n<\/path>\n<\/g>\n<\/svg><\/span>When to make adjustments<\/span><\/div>\n\n\n\n
\n\n<\/rect>\n<\/mask>\n\n<\/path>\n<\/g>\n<\/svg><\/span>Diagnosis during malfunctions<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n





<\/p>\n\n\n\n

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\n\"\"\n<\/div>\n<\/div>\n\n\n\n
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How do you capture 30 years
of experience?<\/h2>\n\n\n\n

We have been working for 15 years on modeling the tacit knowledge of experts. We do this for dozens of companies, processes and roles.

Every expert is exceptionally good at one thing: recognizing whether something is going right or wrong, and knowing what needs to happen next. That combination, signal and action, forms a cause-and-effect structure. This structure proved each time to be reducible to a knowledge model with the most essential parameters.

The result of this research is an interview method to extract expert knowledge in a structured way through 5 interviews and convert it into a digital knowledge model.<\/p>\n\n\n\n

\nDiscover the ELICIT method<\/a>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Transferring tacit knowledge<\/h2>\n\n\n\n
An ELICIT knowledge model can be used immediately as support on the shop floor or for faster onboarding of new colleagues in complex workplaces. Knowledge models can be made for every process, machine and rol within the factory.<\/div>\n\n\n\n
\nView our models<\/a>\n<\/div>\n\n\n\n

<\/p>\n<\/div>\n<\/div>\n\n\n\n

<\/div>\n<\/div>\n\n\n\n
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Discover why customers trust ELICIT to safeguard their expert knowledge<\/h2>\n\n\n\n
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Discover all customer stories <\/a><\/div>\n<\/div>\n\n\n\n


<\/p>\n\n\n

\n\t\n\n\t\t
\n\n\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t”We notice in every aspect that things are improving thanks to ELICIT. There’s much less downtime.”
\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tProject Manager, Van Merksteijn\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t”ELICIT clearly improves process control.”\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tProduction Manager, FrieslandCampina Borculo\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\u201cPreviously, knowledge was scattered across various training manuals, instructions, and experienced colleagues. With ELICIT, you simply have everything at hand on a tablet, organized in a logical model.\u201d \t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tRetired Casting Specialist, KME\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t”Thanks to ELICIT, we reach solutions faster and see fewer quality deviations.”\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tTeam Leader, JDE\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\u201cIt is wonderful that we can retain that unique knowledge and supplement it over the next two years\u2014as long as Willem is still here.\u201d\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tManager CI, Total Packaging\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t”With ELICIT, we have a proven method for knowledge preservation.\u201d\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tTechnology Manager, Burg Azijn\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\u201cOur intuition know-how, along with all our technological fault and quality knowledge, is now bundled in ELICIT and easily accessible to everyone.”\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tOperator & Instructor, TenCate\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t”With ELICIT, we are moving from resolving malfunctions to preventing malfunctions and deviations.\u201d\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tProduction Manager, CONO\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\u201cThe fact that ELICIT can be viewed so quickly and easily next to the line is a very big advantage.\u201d \t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tOperations Manager, Mondi Heerlen\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t”It saves a lot of time if colleagues no longer waste valuable time looking for a colleague who can help them, but simply consult ELICIT instead.\u201d\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tTeam Leader, Schotte Kunststoffen\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t<\/div>\n\n\t\t
<\/div>\n\t\t
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<\/div>\n\n\t<\/div>\n\n<\/div>\n\n\n
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<\/p>\n\n\n\n

\n
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\n\"\"\n\n\n\n
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Nienke Buning<\/div>\n\n\n\n
Sales & Marketing<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n\"\"\n\n\n\n
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Milou Kolkman<\/div>\n\n\n\n
Knowledge Analyst &
Account Manager Food<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n\"\"\n\n\n\n
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Leon Tebroke<\/div>\n\n\n\n
Knowledge Analyst<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n\"\"\n\n\n\n
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Wouter Schotborgh<\/div>\n\n\n\n
Founder<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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<\/p>\n\n\n\n

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Driven by knowledge, built for results<\/h2>\n\n\n\n
The ELICIT team consists of knowledge analysts, each with their own specialization tailored to the various branches within the process and manufacturing industry. They know exactly which questions to ask an expert to reach the essence of their tacit knowledge. This always succeeds, \u00a0regardless of the complexity<\/mark><\/strong> of the process or product. Our only condition for success? That you have an expert with this knowledge in-house.<\/div>\n\n\n\n
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Meet our people<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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\n<\/path>\n<\/svg><\/span><\/div>\n<\/div>\n\n\n\n
Calculate your savings<\/div>\n\n\n\n

What does knowledge preservation yield for your organization?<\/h3>\n\n\n\n
In 2 minutes, you will know specifically how much time, money, and frustration ELICIT can save you. Based on your situation and numbers. <\/div>\n\n\n\n
\nStart ROI calculator<\/a>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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\n<\/path>\n<\/svg><\/span><\/div>\n<\/div>\n\n\n\n
Prefer personal contact<\/div>\n\n\n\n

Schedule a non-binding introduction<\/h3>\n\n\n\n
30-minute video call or on-site visit. We listen to your situation and show how other factories have approached it. <\/div>\n\n\n\n
\nSchedule introduction<\/a>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

When Jan retires, 30 years of experience in process control and troubleshooting disappears ELICIT ensures that does not happen By capturing tacit knowledge from your expert and making it available 24\/7 to everyone on the shop floor. How it works Do you recognize these problems in your factory? Your expert resolves one malfunction after another […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10781","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"acf":[],"_links":{"self":[{"href":"https:\/\/elicitonline.com\/en\/wp-json\/wp\/v2\/pages\/10781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elicitonline.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elicitonline.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elicitonline.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/elicitonline.com\/en\/wp-json\/wp\/v2\/comments?post=10781"}],"version-history":[{"count":14,"href":"https:\/\/elicitonline.com\/en\/wp-json\/wp\/v2\/pages\/10781\/revisions"}],"predecessor-version":[{"id":11932,"href":"https:\/\/elicitonline.com\/en\/wp-json\/wp\/v2\/pages\/10781\/revisions\/11932"}],"wp:attachment":[{"href":"https:\/\/elicitonline.com\/en\/wp-json\/wp\/v2\/media?parent=10781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}