Many organisations are looking for all-round service engineers. If you read between the lines of the vacancies they publish, it quickly becomes clear that what they are really looking for is the illusive perfect...
When a production line shuts down because of a malfunction, the operator's priority is to get it going again as quickly as possible. If they fail do so within a reasonable amount of time, the technical service department is brought in. What classifies as "reasonable” in this scenario? Five minutes, twenty minutes or whatever the operator chooses? In practice, this is often a grey area. Sometimes, the technician from the technical service department is brought in too quickly, while in other cases the operator spends too much time trying to resolve the issue on their own. In all cases, however, it is better to avoid this kind of corrective maintenance and conduct preventative maintenance instead.
You are probably no exception: you would rather have preventative maintenance conducted than have malfunctions resolved as they occur. In order to reach that turning point, a few conditions have to be met:
1. The operator must possess sufficient knowledge to correctly operate the machine or installation and prevent malfunctions due to inexpert use.
2. If the production line does malfunction, it must be clear to the operator what they can and may do themselves in an attempt to resolve the issue and when they should bring in the service technician.
3. The same largely applies to the technician from the technical service department who is brought in: they must also possess the right information so they can quickly and effectively resolve the malfunction and spend the majority of their time on preventative maintenance. We can play an important role in the fields of expertise of both the operator and the technician. With our software, you can quickly generate a complete and clear overview of the key relationships between settings, production components and end quality, including instructions on what to do in the event of a malfunction. This will ultimately lead to more knowledge and control and therefore fewer malfunctions. Here's a simple example from one of our clients: a machine regularly displayed an error message, for which the service technician was brought in every time. The cause turned out to be a loose lid. Clicking the lid back on resolved the issue and let the operator get on with their work. A simple solution, but neigh impossible to find if you don't know where to look.
Would you like to avoid unnecessary downtime of your production line? Do you, like many others, prefer plannable preventative maintenance to always being one step behind with your corrective maintenance? Contact us; we would be happy to demonstrate our solution.