Knowledge capture and transfer

The ELICIT-Method

The unique ELICIT-method is the result of 12 years of scientific research and development by Dr Wouter Schotborgh. The method was developed during PhD research at the University of Twente and further developed through application in various industries, company types and within multiple departments of large and small companies.

The core of the ELICIT-method is to identify the essential parameters and decision steps that an expert uses during his/her intuitive thought processes.

The ELICIT-method is based on the use of a standardised knowledge model of the different types of decisions that an expert takes. Through a systematic way of questioning, this knowledge model is filled step by step. The result is a knowledge structure that reveals the essential observations, information flows and decision moments in a business process. Characteristic is the focus on the essence: a concrete description of the (intuitive) decision-making process to arrive at a good end result.

Knowledge transfer

The acquired knowledge is presented ready for use for the role and activities of the user: the understanding of the essence and the execution of the most important decisions. Multiple visual depictions are possible to communicate the essence as efficiently as possible, with ease of use always at the forefront.

Testing

Once the essence has been captured, it can be transferred to new employees. ELICIT Online has algorithms that automatically generate test questions to test the core understanding of cause and effect relations. Manually optimising the questions and answer options is easy, so that the training material is created quickly.

Troubleshooting

To support more complex tasks, functionality is available with which more extensive diagnostic procedures can be presented easily, with one decision at a time. The user is guided through the decision process to the right solution.

Continuous improvement

ELICIT Online supports continuous improvement by linking financial data with incident analysis and automatically tracking them back to the causes. Improvement suggestions are assessed using the same yardstick to predict potential improvement.

Training and certification

We strive to capture the tacit knowledge of employees worldwide, and to transfer this knowledge to improve the performance of both employees and organisations

In order to be able to document the knowledge available within your organisation, we offer training in the role of Knowledge Analyst. A Knowledge Analyst is able to apply our methodology independently. Your employee will be trained in the underlying theory of our unique methodology. In addition, we will also start using the ELICIT Online software in a practical manner. Using a company case from within your own organisation, we train your employee in the skills for interviewing experts and leading workshops. In order to determine whether your employee is suitable to be trained as a Knowledge Analyst, we have drawn up a competency profile. In case of doubt about an employee's suitability, a test can be applied. After successfully completing the Knowledge Analyst training, your employee receives the ELICIT Online certificate.