Knowledge capture and transfer

Joost Tervelde: “Allowing people and businesses to grow”

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“Allowing people and businesses to grow by sharing the right knowledge at the right time all over the world using technology. I love that and it is exactly why I decided to join this company. With my various businesses, I acquired experience all over the world and saw for myself just how important good software is in a business environment. You see, most companies have some tools to structure their operations. These determine what information has to be recorded and how to do so efficiently. The great thing about our solution is that we truly record the essence and nothing more. That is what sets us apart from the competition.” So says Joost Tervelde, co-director at ELICIT Online.

 

From philosophy to practice

“Whenever an employee specialises within a company and acquires a lot of experience in a certain field, they are quickly seen as an expert by their colleagues. As a result, they become a kind of help desk for others. Although there is nothing wrong with that in and of itself, it can eventually begin to keep the colleague in question from working on their own tasks. Their status of being a "constant source of answers” inhibits them in the development of their role. On top of that, we have come far enough that we can utilise IT as a far more effective and successful source of answers,” says Joost. “A core principle - based on a strong demand from the market - is the short implementation time of our SAAS solution. Our solution is easy to adopt and businesses can quickly scale up when necessary. We can do this because our software facilitates the collaboration between users and constant improvement. We employ that same philosophy ourselves in our approach to the continued development of the software.

 

In just two clicks and less than ten seconds

Joost: “Using SAAS software, in the form of an easy-to-use online solution, demands only a bare minimum of time from the IT department and will instantly improve the production site's performance. By using a cloud solution, which can be accessed at any time, from any location and via any device, e.g. a tablet or an HMI (Human-Machine Interface), the technician, operator or colleague in question can truly find the answer they need to resolve an immediate (and costly) issue in just two clicks and less than ten seconds. That is far more effective than relying on lengthy procedures that are stored somewhere in SharePoint or on an extensive intranet. We all know what it is like to look for information and read pages and pages of text, only to not find what you need after all.”

 

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