What can an operator concretely do about a malfunction that occurs at 3:15 AM on a Saturday?
What options are available to them? What are the first things they should look for during their diagnosis in order to identify the cause of the issue? How can you make sure your second-line support has the required knowledge and expertise? With ELICIT Online, you can quickly and easily record experts’ invaluable knowledge and make it available to the line in the form of performance support. Two clicks and ten seconds are all it takes to find the solution to your problem. This makes operators and their production environments less dependent and more self-reliant. ELICIT Online also helps you safeguard the quality during that all-important final stage of production: the packaging process.
Important final step
This final step of value increase in production environments - the packaging process - is characterised by an increasingly complex environment with a high degree of automation. This is the stage at which important quality requirements have to be met. If something goes wrong with the product or the packaging, all the value invested during the preceding processes is lost. In addition, the downtime of a packaging line is often impossible to make up for. Furthermore, operators are often asked to monitor multiple automated systems and then intervene quickly and appropriately if necessary. If you know how high the rate of innovation is - with myriad developments in the fields of vision systems, QR codes and printing techniques - it will immediately become clear where the challenge lies. No matter how state-of-the-art the equipment is, the packaging materials themselves are susceptible to temperature and moisture and when a beautifully printed piece of cardboard is pulled out of alignment by the conveyor chain, things will inevitably go wrong. What do you do when your vision system rejects a perfectly fine product or, considering the high rate of production, eighty products - per minute. That can get very costly very quickly...