When you think about it, it is quite strange that we still expect people to gather all the knowledge they need by reading a book from cover to cover once. We know it is more effective to combine information and present it when it is truly needed, i.e. when an employee encounters a problem they need to solve. Performance support can help with that. This method offers organisations a number of benefits.
Certain knowledge required to operate a system (machine or installation) can be quite complex and hard to explain. Teaching someone how to operate the system can be a time-consuming task, especially if they are new to it. This is where performance support comes in handy: it helps with the transfer of knowledge in order to make the learning process a whole lot easier. Performance support is a form of support for employees that allows them to work faster and more efficiently; it is software that makes information available in a clear and easily accessible manner. In other words, it makes users’ lives a lot easier.
Er zijn een hoop voordelen verbonden aan performance support. De belangrijkste voordelen die performance support biedt, zijn:
It is clear that performance support can offer organisations a wide range of benefits by making employees’ jobs easier. In the end, they are the ones who can make or break your company. When individual employees are more productive, perform better and can access the right knowledge at the right time, the company ultimately reaps the benefits.